Integrated Information Service (IIS) is the trading name of Industry Training Australia (ITA). The Company has delivered consultancy services to government and non-government organisations in the education and training sector since 1998.

IIS has an established reputation for effectively developing and delivering information and communication services on often complex issues. These services may be focused on the needs of networks of organisations or the general public.

The Company is not aligned to government or industry bodies and so, as a ‘neutral third party’, IIS has the flexibility to work in partnership with a broad range of stakeholders.

IIS has an extensive network of contacts including Australian Apprenticeships Support Network providers, Registered Training Organisations, Group Training Organisations, Skills Service Organisations, Australian, State and Territory governments, and careers groups.

IIS’s capabilities include:

The ability to develop effective digital communications content;
Significant experience of Australian Apprenticeships and vocational education and training policy and initiatives, providing a foundation for an insightful interpretation of government policy;
Active participation in an extensive range of stakeholder networks;
Daily contact with employers, jobseekers, students and their influencers providing labour market intelligence;
The ability to develop client focused, cross-platform digital communications and specific resources.

These factors combine to provide our clients with an effective problem solving resource that develops and manages communication and information provision solutions for their stakeholders.

Our Work

Australian Apprenticeships and Traineeships Information Service
IIS developed and delivers the Australian Apprenticeships and Traineeships Information Service (AATIS), an Australian Government Department of Education and Training funded initiative.

This is a national information service incorporating a cross-platform digital presence, as well as a person to person communication element.

Australian Apprenticeships Training Information website
The website focuses on the needs of the organisations marketing Australian Apprenticeships. As an example, IIS developed a customisation functionality that allows clients to place their logo and marketing message on promotional documents produced dynamically on the site.

Australian Apprenticeships Pathways website
This website was developed to meet the needs of schools, students, jobseekers, parents and employers who have an interest in Australian Apprenticeships. The site is a ‘self help tool’ that is also used by careers advisers when discussing career options with students, and is also used at job and careers expos.

This app provides an apprenticeship and traineeship focused careers resource for smartphones. It is available from both the Apple and Android stores.

IIS’s surveys of website users indicate that these sites are consistently regarded as a primary information resource in the Australian Apprenticeships sector.


Ian Marett

Ian Marett

Manager Director

Ian directs the activity of the Integrated Information Service and the Australian Apprenticeships and Traineeships Information Service. He oversees project design and implementation, and develops resources. Ian has a Bachelor of Economics and post graduate studies in marketing and statistics.

Therese Muller

Therese Muller

Operations Manager

Therese is leading the redevelopment of the Australian Apprenticeships and Traineeships Information Service’s digital presence. This involves developing content and communications, and managing performance across all areas of the Service.

Emma Cook

Emma Cook

Client Engagement Coordinator

Emma provides Australian Apprenticeships and Traineeships Information Service website content and contact services, and assists in the development and delivery of information sessions, marketing and social media activities. Emma has completed a Certificate III in Business Administration, a Certificate IV in Marketing and a Certificate IV in Training and Assessment.

Andrew Robson

Andrew Robson

Project Officer

Andrew assists in website content and contact services delivered under the Australian Apprenticeships and Traineeships Information Service. He delivers the Pre-apprenticeships Course Finder, maintains website data and delivers information sessions.


Peta Skujins

Research & Content Officer

Peta’s role includes undertaking research projects and data analysis in the apprenticeships and traineeships sector, and authoring reports and web content. Peta was previously employed by the National Centre for Vocational Education Research (NCVER) after completing a PhD in Psychology.


Integrated Information Service

Address: Level 3, 10 Queen Street, Melbourne, VIC, 3000.
Phone: 1800 338 022
Our email: